Terms & Conditions
General Terms & Conditions
Please read these Terms & Conditions carefully as these conditions incorporate the basis on which bookings for the under the Halo Dubai are accepted. The Terms & Conditions below are for bookings made directly via the Hotels’ website and payments via payment gateway system.
By using this Site, you agree to be bound by these terms and conditions.
We may revise these terms & conditions from time to time by updating this posting. The revised terms will take effect when they are posted. Your use of some parts or features of the Site may be governed by additional terms and conditions. Where this is the case you will be notified accordingly of those additional terms and conditions.
- Visa or MasterCard debit and credit cards in AED will be accepted for payment
- We will not trade with or provide any services to OFAC and sanctioned countries
- Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website
- Cardholder must retain a copy of transaction records and Halo Dubai policies and rules
- User is responsible for maintaining the confidentiality of his account
Early Check-Out
The property reserves the right to charge an early departure fee in the event a guest departs earlier than the original departure date.
Late Check-Out
On request. Please contact the Front Office. Additional fees may be applied.
Guarantee Policy
A valid Credit Card required at booking time. The credit card used at the time of booking must be presented by the guest together with positive identification on check-in at the property. An imprint or swipe of the card will be taken on check-in.
On departure from the property, all fees for services rendered shall be payable by the guest and where necessary the credit card will be debited by the property for the fees.
The property shall debit the credit card for all cancellations, no-shows or for any damages caused by the guest to the property, howsoever arising.
This transaction constitutes an electronic transaction and a binding agreement in terms of which the guest authorises the property to debit the credit card as stated above and the guests written signature shall not be required for authorisation purposes.
Deposit Policy
A deposit may be required.
Cancellation Policy
Customer can cancel their availed services within 24 hours
Refund Policy
efunds will be done only through the Original Mode of Payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.
Pricing Errors
Halo Dubai and its affiliates reserve the right to cancel contracts based upon incorrect information being displayed in relation to price or service at any point in time.
Foreign Currency
Only the currency confirmed within your reservation is confirmed.
Relocation
In the rare unexpected event whereby the Property cannot provide accommodation as previously confirmed, the Property will comply with its standard of obligation by undertake to relocate guests into an alternative property within our Halo Dubai of equal or better grading at no expense to the guest. Should there not be a property of equal or better grading in the vicinity of the original booking, it may be required to provide guests with a property of a lesser grading. If this is the case, any reduction in costs will be refunded to the guest.
The alternatives offered are at the Property’s discretion. Should the guest wish to choose a property of a standard other than offered under this condition, then the guest will be required to pay any difference.
Disclaimers
As a condition of your use of this Website, you warrant to Halo Dubai that you will not use this Website for any purpose that is unlawful or prohibited by these terms, conditions, and notices. Although Halo Dubai may from time to time monitor or review discussions, chats, postings, transmissions, bulletin boards, and the like on this Website, Halo Dubai is under no obligation to do so and assumes no responsibility or liability arising from the content of any such locations nor for any error, defamation, libel, slander, omission, falsehood, obscenity, pornography, profanity, danger, or inaccuracy contained in any information within such locations on the Website. You are prohibited from posting or transmitting any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law. Halo Dubai will fully cooperate with any law enforcement authorities or court order requesting or directing Halo Dubai to disclose the identity of anyone posting any such information or materials.
Limitation of Liability
Notwithstanding anything contained in these Terms and Conditions to the contrary, Halo Dubai and its affiliates shall not be responsible for indirect damage, damage arising from consequential damage or special circumstances, including but not limited to loss of revenue, loss of profit, loss of use, loss of opportunity, arisen out of the performance or non performance of obligations under this Terms and Conditions.
Insurance
Halo Dubai strongly recommends you purchase Comprehensive Travel Insurance. We suggest that the policy include, but not limited to, the following coverage – loss of payment through cancellation, loss or damage to personal baggage, loss of money and medical expenses.
Links to Third Parties
Halo Dubai does not control any third party website and is therefore not responsible for the content of any linked website or any link contained in a linked website. Halo Dubai provides such links only as a convenience to you and the inclusion of any link does not imply endorsement, investigation or verification by Halo Dubai of the linked website or any information contained in it.
Governing Law and Jurisdiction
The products and/or services described in and available through the site may not be available in your country. We make no representation that the services or products offered in the site are appropriate or available for use in any particular location. The site is operated from United Arab Emirates and it is governed by the laws of United Arab Emirates.
PAYMENT CONFIRMATION (for services)
Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt.
Halo Hotel LLC (Halo Dubai) maintains the www.halodubai.com ("Site").
Halo Dubai, Reservations Office Phone : +97145 19 19 19